Gaming isn't just about winning — it's about fun, entertainment, and staying within your limits. At o9999, we stand by every member to foster a culture of responsible play.
Responsible Gaming is a practice where you enjoy gaming as a form of entertainment — without ever letting it harm your daily life, family, or financial well-being.
At o9999, we believe the real fun only happens when you're in control. Winning and losing are both part of the game — but if a losing streak is pushing you to bet more and more, it's a sign you may be crossing the line.
Our Responsible Gaming program was built with Bangladeshi players in mind. We are committed to every member's well-being by placing the highest importance on family responsibility, social values, and healthy living.
Please note: Gaming is entertainment — never a source of income or a way to solve problems. Never bet more than you can afford.
* Data compiled from healthy gamer profile analysis
O9999 offers these tools free of charge to help you build healthier gaming habits.
Set a daily, weekly, or monthly deposit limit. Limits take effect immediately once set, and any increase requires a 24-hour waiting period.
Set a time limit for each gaming session. Once the time is up, you'll be automatically logged out and sent a reminder.
Take a self-imposed break of 1 day to 6 weeks. During this time your account will be temporarily suspended, but your balance will remain safe.
For a longer break, self-exclude for 3 months, 6 months, or 1 year. Your account will be completely inactive during this period.
Set a limit on how much you can lose within a given period. Once you reach that limit, you will automatically be unable to place further bets.
A pop-up notification will appear at set intervals — reminding you how long you've been playing and how much you've won or lost.
Certain behaviors are a sign that gaming is getting out of control. If you notice any of the following in yourself or someone you know, please seek help.
Repeatedly chasing losses to "win back" money is the most dangerous pattern of all.
Hiding or lying to family or friends about your gaming activity.
Spending money meant for household expenses, rent, or children's education on gaming.
Feeling irritable, anxious, or restless when you're not playing.
Gaming negatively affecting professional responsibilities or family relationships.
Acknowledging the problem is the first step toward solving it. o9999 is always here for you.
Email us at support@o9999.ws or chat with our team via live chat. You can seek help anonymously if you prefer.
Use our self-assessment tool to gauge how healthy your gaming habits really are.
Enable a deposit limit or cooling-off period from your account settings. It only takes a few seconds.
If needed, seek advice from a mental health professional. Gaming addiction is a treatable condition.
Talk to trusted family members. Family support plays the biggest role in recovery.
Answer the 4 questions below honestly. This isn't a diagnosis — just a simple way to better understand yourself.
Log in and go to the "Account" menu → open the "Responsible Gaming" tab → choose your preferred limits and save. Changes take effect immediately.
Email support@o9999.ws with the subject "Responsible Gaming". Our specialist team will respond within 24 hours, and your identity will be kept completely confidential.
Click the chat icon at the bottom right of your screen. Our support team is available 24/7 and ready to listen. You can chat in Bangla.
If you feel you need a break right now, you can self-exclude instantly from Settings. To reverse it, you'll need to wait at least 3 months.
Check "Transaction History" to see how long you've played and how much you've won or lost. Make it a habit to review this once a week.
If promotional messages are encouraging you to play more than you should, turn them off in your notification settings.
Every member's safety is our top priority at o9999. Join now and enjoy a secure gaming experience.
18+ Only | Play Responsibly | 24/7 Support Available